Terms of Service

Agreement to Terms

By accessing or using DVM's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Description of Services

DVM provides custom software development services including:

• Web application development
• Mobile application development
• Desktop application development
• Cloud infrastructure and DevOps
• Data automation and integration
• Technical consulting and architecture

Professional Services Agreement

Specific project terms are governed by separate Professional Services Agreements (PSAs) or Statements of Work (SOWs) that supplement these general terms.

Intellectual Property

Client IP Rights

Unless otherwise specified in writing, all custom code, applications, and deliverables created specifically for your project become your intellectual property upon full payment.

DVM IP Rights

We retain rights to our general methodologies, frameworks, and pre-existing intellectual property. We may use general knowledge gained from projects for future work, excluding confidential information.

Confidentiality

We maintain strict confidentiality regarding all client information and project details. Mutual Non-Disclosure Agreements (NDAs) are available upon request and recommended for sensitive projects.

Payment Terms

• Payment schedules are defined in individual project agreements
• Late payments may incur interest charges
• Work may be suspended for accounts more than 30 days overdue
• All fees are non-refundable except as specifically stated in project agreements

Warranties and Disclaimers

Limited Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards. Custom software includes a 30-day warranty for bug fixes from the date of delivery.

Disclaimer

Except as expressly stated, services are provided "as is" without warranties of any kind. We do not warrant that software will be error-free or meet all your requirements.

Limitation of Liability

Our liability is limited to the total amount paid for the specific project. We are not liable for indirect, incidental, or consequential damages, including lost profits or business interruption.

Client Responsibilities

• Provide accurate and complete project requirements
• Respond to requests for information in a timely manner
• Provide necessary access to systems and resources
• Review and approve deliverables within agreed timeframes
• Maintain backups of your data and systems

Termination

Either party may terminate a project with written notice. Termination terms, including payment for work completed and deliverable ownership, are specified in individual project agreements.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or other force majeure events.

Governing Law

These terms are governed by the laws of Ontario, Canada. Any disputes will be resolved through binding arbitration or courts in Ontario.

Changes to Terms

We may update these terms periodically. Significant changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance.

Contact Information

For questions about these Terms of Service:

Email: legal@dvm.dev
General Contact: hello@dvm.dev